Privacy Policy

Introduction
The City of Nashua is committed to providing web users with convenient and secure e-government services. We are very dedicated to protecting the privacy of our visitors. This statement will explain why information is collected when you visit NashuaNH.gov, hereafter referred to as ‘the site,’ and how that information is used and if it is shared with any third parties.

In no event shall the City of Nashua or its agencies, officers, employees, agents, or representatives be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising from your accessing and using the site, including but not limited to any disruption in service, or otherwise arising from the site or from anything contained in or displayed on the site. Nothing contained in or displayed on this site constitutes or is intended to constitute legal advice by the City or any of its agencies, officers, employees, agents, attorneys, or representatives.

Data Collection
The City of Nashua does collect information about visitors to the site. This information is used for analytical and statistical purposes to help better manage the site. Some of the information collected includes the date and time a user visited the site, type of device used, and the type of browser being used. We use this information to learn how many visitors we have, where they are coming from, which parts of our web site are of most interest to users and other facts that will help us improve the web site and the services we offer.

Use of Cookies
The City of Nashua uses cookies that are pieces of information generated by our web server and stored on the end user’s computer for future access. The City does not store any user’s personal identifying information (such as name, address etc.) but keeps track of actions taken on the site. This helps us to avoid presenting repetitive information to users before they access the various e-information applications on The City’s web site. We believe that this use of cookies does not compromise the user’s privacy and security. At any time, users have the capability to turn off the cookies using their browser settings.

Sending of E-mail
If you send us an electronic mail message, either through your mail program or by using one of the online Contact forms, we will only use the personally identifying information to respond to the request. We may direct your message to another government agency that can help in fulfilling your request. This personally identifying information will not be shared with any third party or other governmental agencies not directly handling your request.

Online Transactions
Every effort is made to protect any sensitive personal information you give online. This site uses a secure server for conducting online financial transactions. All credit cards and other payment information that you transmit will be protected by encryption technology, provided that your browser is properly configured and your computer is operating properly. The encrypted information is shared only with our bank and a third party credit card application service provider, Interware Development Company, who also operates secured servers. Access to these records is limited to a very small number of employees who need it in order to perform a specific job. Please see the Interware Development Company Privacy policy at; https://www.eb2gov.com/privacy-policy.asp

In addition to the preceding terms and conditions the City, its officers, employees, agents, or representatives, shall not be liable for any damages of any kind arising from your use of the online bill-pay service, including any non-authorization of a user’s payment by any entity involved in the processing of any online transaction including but not limited to your credit card company, any applicable governmental authorities non-acceptance of a payment from an online bill-pay user, or for any disruptions in service of the online bill-pay service, regardless of the cause. The City further assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization of settings.

Completion of a payment transaction using the online bill-pay service is contingent upon: 1) the authorization of payment by all entities involved in the processing of any online transaction including your applicable credit card company; 2) the acceptance of your payment by the relevant governmental authority or other entity you are attempting to pay; and 3) payment of the online bill-pay transaction fee. If, for any reason whatsoever your payment is not processed, authorized, or accepted by any entity involved in the processing of any online bill-pay transaction your payment liability shall remain outstanding and unpaid and you may be subject to late fees, interest charges, penalties, shut-off, or other actions where applicable. All outstanding payment obligations shall remain your sole responsibility. You understand, accept, and agree to pay to the City any and all fees and/or penalties associated with the submission of any payment transaction that is returned by any bank or other depository financial institution for insufficient funds or any other error on your part.

City of Nashua Notify me Subscription
This new application from the City gives users the opportunity to apply and receive various types of information from the different City departments. The service informs users about weekly happenings in City government. This is an “opt-in” service, meaning that users must indicate their interest by signing up and choosing the information they wish to receive. To use this service the user, at minimum, must provide their e-mail address. For street related information, the user must also provide address information. Should any user wish to “unsubscribe” at any time, this option is sent out at the bottom of each e-mail notification or available via the login and password assigned at time of application. A user name and password must be assigned in order to set up such an account, so that the information becomes easily retrievable and modifiable upon log-in. These passwords are stored on a secured server. You should not divulge this password to anyone and the City will never ask for your password in an unsolicited phone call or e-mail. When you are finished viewing and changing your personal information, be sure to log out and exit the page for complete protection.

Sale of Data from the Web Site
The City will not rent, sell or give away any personally identifying information entered into the web site (name, address, phone number, etc.) to third parties for marketing or mailing list purposes without your permission. We will also not disclose credit card information, except for purposes related to your transaction or as required by law.

Links to Other Web Sites
This privacy policy applies only to the www.Nashuanh.gov and to the third-party sites that provide Internet-related services for the City under contract. All links are reviewed for appropriateness prior to being included. Non-governmental links are generally not included in the site. Exceptions to this linking policy can be made by the IT Department when it is determined by the Director that a public need exists. Such examples could include citywide events or public-private partnerships that impact City programs.

Security
For site security purposes and to ensure that this service remains available to all users, the City employs commercial software designed to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable by law.

Not Official Notice
Communications to the City via this web site shall in no way be deemed to constitute legal or official notice to the City of Nashua, NH, its agencies, officers, employees, representatives or agents with respect to any existing, pending or future claim or cause of action against the City or any of its agencies, officers, employees, representatives or agents where notice is required by Federal, State or local law. Nor shall communications to the City via this web site be deemed to constitute legal or official notice for any other purpose.

Right-to-Know and Court Orders
When you use the City’s site, you are acknowledging that any personal information you provide is subject to New Hampshire’s Right to Know law, RSA 91-A and court orders. It is the policy of the State of New Hampshire that all records of the state or political subdivisions of the state are open for public inspection and copying, subject to certain exemptions. The City does not sell or rent information about its users, but it may share or exchange information in accordance with the above mentioned law or court orders.

Recent Updates for Nashua
Improved Water Quality in Lyle Reed Brook

For over a decade, Lyle Reed Brook, a tributary to the Nashua River had been listed as a water body with impaired water quality by the State of New Hampshire.  After being tested again in 2016, Lyle Reed Brook is now delisted and found to be fully supporting of aquatic life for both dissolved oxygen and pH.

Full Article
Mayor Donchess Launches Livable Nashua Dashboard

Nashua’s Livability Dashboard tells the story of the City’s progress on key measures of sustainable living and engages community members on how they can be part of the solution.

Full Article